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Return & Exchange

14 Days Returns


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Standard Returns Policy

Amaris IT Ltd returns policy ("this Returns Policy!) is intended to propose an efficient and effective process of returning qualifying goods, whilst maintaining a high standard of customer service. In addition to this Returns Policy you should refer to our full Terms and Conditions of Sales. 
To return Goods to Amaris IT Ltd you must obtain an RMA (Return Materials Authorisation) number. It must be noted that you are obliged, by law, to take reasonable care of Goods which you may return whilst they are in your charge. If you return any Goods you will also need to return with the Goods all of the original packaging, together with all manuals, warranty cards, all accessories and documentation provided by the manufacturer, and any offers that were given at the time of sale. No returns can be accepted if any of the relevant packaging, accessories etc. are damaged or missing, or if an RMA number has not been obtained prior to sending back any product(s). To ensure that your return request is handled efficiently and with the least delay, please follow the procedures listed below when wishing to return Goods to us.  
1. Obtaining an RMA 
You may obtain an RMA number by completing the online returns form located above. Type in your RMA request in the form including the specific reason for the RMA request. Your form must contain all of the information below otherwise this may delay the return.
The Part Number and Serial Number of the Goods you wish to return.
The product description of the Goods you wish to return.
The reason why you are requesting a returns including a detailed explanation.
Your enquiry will be responded to within a maximum timescale of 48 hours. Your return request may be rejected or you may be asked for additional information in respect of the return request or you will be issued with an RMA number, which is valid for a maximum period of 5 days, enabling us to collect or you to return the product(s) and you will also be provided with the address to which you should send the return.  
2. When can Products be returned? 
If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law.
The Company does not supply Goods on a "trial basis" and Customers are responsible for verifying suitability and compatibility of Goods BEFORE purchasing. Subject to the other terms of this Return’s Policy.
Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
Where Goods are found to be faulty or damaged prior to delivery.
Where the wrong Goods have been delivered by Amaris IT Limited.
Where the Goods are materially different to the description we have given them prior to the Contract
An RMA will only be issued if the manufacturer's packaging remains intact, completely undamaged by you and is unopened, unless the fact that they are the wrong Goods or that there has been a mis-description of the Goods that could not reasonably have been determined without opening the packaging.
No returns shall be accepted in relation to Goods arising from fair wear and tear, willful or accidental damage caused by the Customer, its employees or agents. Where Goods are delivered in more than one consignment, if the Goods in any one consignment are found to be faulty or are the wrong Goods or have been mis-described, the Customer shall only be entitled to an RMA in relation to the consignment affected.
An RMA will only be issued if it is requested within 3 working days of delivery of the Goods in question. In the event that Amaris IT Ltd, at its discretion agrees to accept the return for credit of unwanted products, the goods must be returned with Amaris IT Ltd's prior written agreement within 7 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 25% of Amaris IT Ltd's sale price for the goods, or £20, whichever is the greater.  
3. Returning your Product 
Returned Goods must be packaged appropriately to ensure safe transit and clearly marked with the RMA number that you have been provided with on the outside of the posted package (i.e. not on the manufacturer's packaging or on any of the original packaging surrounding the product). You must include a note of your full name and business name and address to enable us to identify the Goods,  the below information must also be included:
The Order Number that your return relates to.
The Part Number and Serial Number of the Goods you wish to return.
The product description of the Goods you wish to return.
The reason why you are requesting a return including a detailed explanation.
The RMA number you have been provided in relation to the Goods.
When you have been issued with a valid RMA, Amaris IT Limited may make arrangements for the Goods to be collected from you. Where a collection fails due to your error, Amaris IT Limited reserves the right to deduct from any refund any additional direct costs associated with that collection failure. Where you are returning Goods to us, you should use a reputable carrier and ensure the Goods are insured, since you will then remain responsible for loss or damage to the Goods during transit. Where requested, Amaris IT Limited will endeavor to replace Goods which are subject to a valid RMA (once the Goods have been returned) but if a replacement is not possible, Amaris IT Limited will refund the full amount paid by the Customer for the Goods, less any deductions specified in this Returns Policy (if any).
Goods which are validly returned will take approximately 5 working days of receipt of the returned Goods to be processed. Where Goods are replaced, a credit note will be created for your account to the value of the Goods being returned and a new order will be created by us for the replacement Goods, which you can track in the usually way. Where a refund is given, it will be credited to the credit or debit card used for payment in the Contract under which the Goods were purchased or, for Account Customers, it will be credited to the appropriate Customer Account.
Any customer returning Goods which are not as per the returns request, shall not be entitled to a refund or replacement for the Goods or to a refund for any shipping costs incurred in returning the goods to Amaris IT Limited and shipping charges incurred by Amaris IT Limited may be charged to the Customer.  
4. Other Important Information   
In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability and/or compatibility of the Goods is ascertainable without breaking the factory seal, RMAs will not be provided nor Goods accepted for return if the factory seal has been broken.  
Software that has been opened and is not faulty or damaged prior to delivery cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.  
Condition Goods Must Be Returned In  
You are entitled to return the goods to us for a full refund (minus shipping costs) on condition that you take reasonable care of the goods until they are returned to us. 
Do not open shrink-wrapped or blister pack products or break any manufacturer seals. 
Return in good condition all packaging, manuals, cables, any promotional items etc. 
Return the Goods in a condition that would enable Amaris IT Limited to resell them as new. 
None of the foregoing shall affect your statutory rights.
Please note that telephone calls may be monitored or recorded for quality assurance and/or training purposes.
We reserve the right to alter these Conditions at any time.