Question 1

GENERAL FAQs

Accepted Answer

General FAQs — BACOYO | Be A Class Of Your Own BACOYO General FAQs Help & Support General FAQs Quick answers to our most commonly asked questions — from placing your first order to payment options and everything in between. Orders & Shipping Payments Account & Contact Easy Ordering Select colour, size, add to cart and checkout in minutes. Ships Worldwide International delivery available to many countries. Flexible Payment Cards, wallets, BNPL and local payment methods accepted. Real People Reach us by phone, WhatsApp or our contact form. Frequently Asked Questions Your questions about BACOYO, answered We have gathered answers to the most common general queries below. Use the search box to find exactly what you need, or browse by topic. Search FAQs Topics 01Ordering 02Shipping & Tracking 03Payment & Discounts 04Contact & Support Get in touch Our team is available via multiple channels — reach us however suits you best. Phone +44 (0) 203 745 1019 WhatsApp +44 (0)74210 40041 Contact Form No results found Try a different search term, or contact our team directly. Topic 01 Ordering Q1How do I place an order? Simply browse to the item you wish to purchase, select your preferred colour and size, add the product to your cart, and proceed to checkout using your preferred payment method. The process takes just a few minutes. Q2Can I cancel or modify my order? Orders are processed quickly once placed. If you need to cancel or make a change, please contact us immediately and we will do our best to accommodate your request before the order enters production or dispatch. Q3What if my item is out of stock? If a product is out of stock, you can sign up to be notified as soon as it becomes available again. Simply use the notification option on the product page and we will send you an email the moment stock is replenished. Q4Do you offer refunds? We offer full refunds for defective or incorrect items. For general returns, please refer to our Returns Policy for full details on eligibility and the process. Our team is always happy to assist with any refund query. Q5Do you offer gift cards? Yes, digital gift cards are available for purchase on our website. They make the perfect present for anyone who wants to choose their own BACOYO style. Gift cards are delivered by email and can be redeemed at checkout. Topic 02 Shipping & Tracking Q6Do you offer international shipping? Yes, international shipping is available to many countries. Shipping fees and estimated delivery times are displayed at checkout based on your delivery address. For more detail, please visit our Delivery FAQs page. Q7Can I track my order? Yes — once your order has been dispatched, tracking details will be emailed to you automatically. Use the link in that email to follow your parcel's journey from our warehouse to your door. Topic 03 Payment & Discounts Q8What payment methods do you accept? We accept a wide range of payment methods to make your checkout experience convenient and secure. Whatever your preference, we strive to offer flexible and safe ways to pay. Visa Mastercard American Express Apple Pay Google Pay Klarna Afterpay ACH SEPA Bacs Direct Debit iDEAL Giropay Alipay Q9How do I redeem a discount code? To use a discount code, simply enter the code in the discount field at checkout and the saving will be applied to your order total automatically before you confirm payment. Topic 04 Contact & Support Q10Can I contact you by phone? Yes — you can reach our team by phone at +44 (0) 203 745 1019 or via WhatsApp at +44 (0)74210 40041. You can also use our Contact Us form if you prefer to reach us in writing. We're Here to Help Can't find the answer you're looking for? Our team is happy to help — please use our Contact Us form or reach us by phone or WhatsApp. Contact Us 01 Simple to order Browse, select your size and colour, add to cart and checkout — our store is built to be fast, clear and secure. 02 Multiple ways to pay From cards and digital wallets to Buy Now Pay Later — we offer flexible, secure payment options for every customer. 03 Real people, real support Reach us by phone, WhatsApp or our contact form. We are here to help with any question, big or small. BACOYO Be A Class Of Your Own Browse our shop or get in touch — our team is always happy to help. Shop Now Contact Us

Question 2

CUSTOMIZATION FAQs

Accepted Answer

Customisation FAQs — BACOYO | Be A Class Of Your Own BACOYO Customisation FAQs Help & Support Customisation FAQs Everything you need to know about designing, uploading and customising your garments. Can't find your answer? Our team is always happy to help. Print On Demand Design Upload Embroidery Live Preview Your Design Upload your artwork and we handle the rest. Live Preview See exactly how your design will look before you order. DTG & Embroidery Multiple print methods available on selected products. PNG, JPEG, SVG, PDF All major design file formats accepted. Frequently Asked Questions Your customisation questions, answered We have put together answers to the most common questions about our customisation service below. Use the search box to find what you need, or browse by topic. Search FAQs Topics 01Print on Demand 02Design & Files 03Print Methods 04Orders & Pricing Still need help? Can't find your answer? Our customer service team is always happy to assist. Contact Us No results found Try a different search term, or contact our team directly. Topic 01 Print on Demand Q1What is Print on Demand? Print on Demand means your products are printed only after an order is placed. There is no pre-printed stock sitting in a warehouse — every item is made fresh, just for you. This means no minimum order quantities and no upfront inventory costs. Q2How does customisation work? The process is simple. Upload your design using our online customisation tool, adjust the placement and size on your chosen garment, then add to cart. We handle all the printing, quality checking, packaging and shipping — all you need to do is create. Topic 02 Design & File Requirements Q3What file formats are accepted? We accept the following file formats for your design uploads: PNG — recommended for designs with transparency JPEG — ideal for photographic or complex artwork SVG — best for vector-based logos and illustrations PDF — suitable for high-resolution print-ready artwork For the best results, we recommend using high-resolution files at 300 DPI or above. Q4What is the maximum design size? The maximum design size depends on the product selected. Each garment has its own designated print area, which is displayed within the customisation tool when you build your design. Our tool will guide you if your artwork exceeds the available print zone for a specific item. Q5Can I preview my design before ordering? Yes — a live preview is available directly within our customisation tool. As you upload and position your design, you will see a real-time mockup on the selected garment so you can be confident in how the finished product will look before you place your order. Q6Can I edit my design after ordering? Unfortunately, designs cannot be modified after an order has been submitted. Once your order is placed, production begins promptly to ensure fast turnaround times. Please review your design carefully using the live preview tool before confirming your order. Topic 03 Print Methods Q7Do you offer embroidery? Yes, we offer embroidery on selected products. Embroidery gives your design a premium, textured finish ideal for logos and branding. The embroidery option will be shown as an available print method when you select a compatible garment in the customisation tool. Topic 04 Orders & Pricing Q8Can I request a sample? Yes, sample orders are available. Please contact our customer service team to discuss your requirements and we will be happy to help arrange this for you. Q9Can I cancel a custom order? Unfortunately, custom orders cannot be cancelled once production has started. Because every item is made specifically for you, production begins as soon as your order is confirmed. We recommend reviewing your design carefully in the live preview before placing your order. Q10Are there extra customisation fees? Additional fees may apply depending on the complexity of your design and the print method chosen. For example, embroidery and specialist finishes may carry a different price to standard DTG printing. All applicable fees are clearly shown in the customisation tool and at checkout before you confirm your order. We're Here to Help Can't find the answer you're looking for? Our team is happy to help — please use our Contact Us form to get in touch. Contact Us 01 Your vision, our craft Upload your artwork and our production team brings it to life with precision on every single order. 02 See before you buy Our live preview tool lets you check exactly how your design looks on each garment before you commit. 03 No minimums Order a single custom piece or a full run — our print-on-demand model means no minimum quantities, ever. BACOYO Be A Class Of Your Own Start designing today or get in touch — our team is always happy to help. Start Designing Contact Us

Question 3

DELIVERY FAQs

Accepted Answer

Delivery FAQs — BACOYO | Be A Class Of Your Own

BACOYO

Delivery FAQs

Help & Support

Delivery FAQs

Everything you need to know about shipping, tracking and delivery. Can't find what you're looking for? Our team is always happy to help.

Shipping Times

International Delivery

Order Tracking

3–7 Business Days

Typical domestic delivery window from dispatch.

Expedited Shipping

Faster delivery options available at checkout.

International Delivery

We ship to many countries worldwide.

Order Tracking

Track your shipment every step of the way.

Frequently Asked Questions

Your delivery questions, answered

We have gathered the most common questions about shipping and delivery below. Use the search box or browse by topic to find the answer you need.

No results found Try a different search term, or contact our team directly.

Topic 01

Delivery Times

Delivery times depend on your location and the shipping method chosen at checkout. Typically, domestic orders take 3–7 business days, while international orders may take longer depending on the destination country and customs processing times.

Unfortunately, we do not offer delivery date selection at this time. However, we provide estimated delivery windows based on your chosen shipping method so you know when to expect your order.

Topic 02

Shipping Options & Costs

Yes, we offer expedited shipping options for faster delivery. You can select this option at checkout when entering your delivery details. Expedited shipping costs will be displayed before you confirm your order.

Shipping costs depend on your location and the weight of your order. You can view the exact shipping cost at checkout before completing your order — no surprises at the end.

If you need to change the shipping address, please contact us as soon as possible after placing your order. We will do our best to accommodate the change before the order is processed and dispatched. Once an order has been dispatched, we are unable to redirect it.

Topic 03

International Delivery

Yes, we offer international shipping to many countries. Please note that shipping fees and delivery times vary depending on the destination. Any applicable customs duties or import taxes are the responsibility of the recipient. Full details are shown at checkout.

Topic 04

Tracking & Delivery Issues

If your order is delayed, please check your tracking information first as this will show the latest status from the carrier. If the tracking shows no movement for an extended period, or if you have further concerns, please do not hesitate to contact our customer service team and we will investigate on your behalf.

01

Tracked & insured

Every order is fully tracked from our warehouse to your door, with cover in the unlikely event of a problem.

02

Clear shipping costs

No hidden fees. Your exact shipping cost is shown at checkout before you confirm — always transparent.

03

Fast customer support

Any delivery issue raised with our team is investigated promptly. We're here when you need us.

Question 4

RETURNS FAQs

Accepted Answer

Returns FAQs — BACOYO | Be A Class Of Your Own BACOYO Returns FAQs Help & Support Returns FAQs Everything you need to know about returning, exchanging and refunding your order. Can't find your answer? Our team is always happy to help. 30-Day Returns Exchanges Available Refunds to Original Payment 30-Day Returns Return any eligible item within 30 days of receipt. 7–10 Business Days Typical processing time once your return is received. Original Payment Refund All refunds are issued to the original payment method. Exchanges Available Swap eligible items via our easy returns process. Frequently Asked Questions Your returns questions, answered We have put together answers to the most common questions about returns, refunds and exchanges below. Use the search box to find what you need, or browse by topic. Search FAQs Topics 01Making a Return 02Refunds 03Exchanges 04Damaged & Special Cases Still need help? Can't find your answer? Our customer service team is always happy to assist. Contact Us No results found Try a different search term, or contact our team directly. Topic 01 Making a Return Q1Can I return an item? Yes, you can return an item within 30 days of receiving it for a full refund or exchange. Please make sure the item is in its original condition — unworn, unwashed, and with all original tags and labels still attached. Q2How do I return an item? To return an item, please visit our Returns page and follow the instructions provided. You will need your order number and details of the item or items you would like to return to complete the process. Q3Do I have to pay for return shipping? In most cases, you are responsible for the cost of return shipping unless the item is defective or incorrect. Please check our full returns policy for complete details on when return postage is covered by us. Q4Can I return an item without the original packaging? Items must be returned in their original packaging. If this is not possible, please contact us before sending your return and we may be able to assist you with an alternative arrangement. Topic 02 Refunds Q5How long does it take to process a return? Returns are typically processed within 7–10 business days of receiving the returned item. Once processed, your refund will be issued to your original payment method. You will receive a confirmation email as soon as this has been completed. Q6How will I be refunded? Refunds are issued to the original payment method used at the time of purchase. You will receive a confirmation email once the refund has been processed. Please allow a few additional business days for the funds to appear in your account depending on your bank or card provider. Q7Can I return sale or discounted items? Sale and discounted items are subject to our standard return policy. Please review the item's return eligibility on the product page before purchasing, as some promotional or final-sale items may not be eligible for return. Topic 03 Exchanges Q8Can I exchange an item? Yes, exchanges are possible for certain items. Please visit our Returns page to initiate the exchange process. Our team will guide you through the steps to swap your item for a different size, colour or product where available. Q9Do you offer exchanges for custom items? Custom items are generally not eligible for exchange unless they are defective or have been produced incorrectly. Because every custom order is made specifically for you, we ask that you review your design carefully using our live preview tool before placing your order. Topic 04 Damaged & Special Cases Q10What if I received a damaged or defective item? If your item arrives damaged or defective, please contact our customer service team immediately. We will assess the issue and assist you with the return or exchange process as quickly as possible. We recommend taking a photo of the damage before returning the item to support your case. We're Here to Help Can't find the answer you're looking for? Our team is happy to help — please use our Contact Us form to get in touch. Contact Us 01 Hassle-free returns Our straightforward returns process means you can shop with confidence knowing we have your back. 02 Fast refunds Once we receive your return, refunds are processed within 7–10 business days back to your original payment method. 03 Dedicated support Any issue with a return is handled promptly by our team. Damaged or defective items are always our priority. BACOYO Be A Class Of Your Own Browse our shop or get in touch — our team is always happy to help. Shop Now Contact Us

DELIVERY FAQs

Your delivery questions, answered

Delivery Times

Shipping Options & Costs

International Delivery

Tracking & Delivery Issues

Can't find the answeryou're looking for?

Tracked & insured

Clear shipping costs

Fast customer support

Be A ClassOf Your Own

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you're looking for?

Be A Class
Of Your Own