CUSTOMIZATION FAQs

Back

Customisation FAQs — BACOYO | Be A Class Of Your Own
Customisation FAQs
Help & Support

Customisation FAQs

Everything you need to know about designing, uploading and customising your garments. Can't find your answer? Our team is always happy to help.

Print On Demand
Design Upload
Embroidery
Live Preview
Your Design
Upload your artwork and we handle the rest.
Live Preview
See exactly how your design will look before you order.
DTG & Embroidery
Multiple print methods available on selected products.
PNG, JPEG, SVG, PDF
All major design file formats accepted.

Your customisation questions, answered

We have put together answers to the most common questions about our customisation service below. Use the search box to find what you need, or browse by topic.

No results found

Try a different search term, or contact our team directly.

Topic 01

Print on Demand

Print on Demand means your products are printed only after an order is placed. There is no pre-printed stock sitting in a warehouse — every item is made fresh, just for you. This means no minimum order quantities and no upfront inventory costs.

The process is simple. Upload your design using our online customisation tool, adjust the placement and size on your chosen garment, then add to cart. We handle all the printing, quality checking, packaging and shipping — all you need to do is create.

Topic 02

Design & File Requirements

We accept the following file formats for your design uploads:

  • PNG — recommended for designs with transparency
  • JPEG — ideal for photographic or complex artwork
  • SVG — best for vector-based logos and illustrations
  • PDF — suitable for high-resolution print-ready artwork

For the best results, we recommend using high-resolution files at 300 DPI or above.

The maximum design size depends on the product selected. Each garment has its own designated print area, which is displayed within the customisation tool when you build your design. Our tool will guide you if your artwork exceeds the available print zone for a specific item.

Yes — a live preview is available directly within our customisation tool. As you upload and position your design, you will see a real-time mockup on the selected garment so you can be confident in how the finished product will look before you place your order.

Unfortunately, designs cannot be modified after an order has been submitted. Once your order is placed, production begins promptly to ensure fast turnaround times. Please review your design carefully using the live preview tool before confirming your order.

Topic 03

Print Methods

Yes, we offer embroidery on selected products. Embroidery gives your design a premium, textured finish ideal for logos and branding. The embroidery option will be shown as an available print method when you select a compatible garment in the customisation tool.

Topic 04

Orders & Pricing

Yes, sample orders are available. Please contact our customer service team to discuss your requirements and we will be happy to help arrange this for you.

Unfortunately, custom orders cannot be cancelled once production has started. Because every item is made specifically for you, production begins as soon as your order is confirmed. We recommend reviewing your design carefully in the live preview before placing your order.

Additional fees may apply depending on the complexity of your design and the print method chosen. For example, embroidery and specialist finishes may carry a different price to standard DTG printing. All applicable fees are clearly shown in the customisation tool and at checkout before you confirm your order.

We're Here to Help

Can't find the answer
you're looking for?

Our team is happy to help — please use our Contact Us form to get in touch.

Contact Us
01

Your vision, our craft

Upload your artwork and our production team brings it to life with precision on every single order.

02

See before you buy

Our live preview tool lets you check exactly how your design looks on each garment before you commit.

03

No minimums

Order a single custom piece or a full run — our print-on-demand model means no minimum quantities, ever.