Question 1

Is there a minimum order?

Accepted Answer

No. You can order a single personalised item or hundreds, and there are no setup fees either.

Question 2

How long does delivery take?

Accepted Answer

Orders of under 20 items usually arrive in 3–5 working days, and 20–100 items take 10–15 working days. For orders of over 100 items we agree a delivery date with you.

Question 3

How do I find my size?

Accepted Answer

Every product page has the brand's own size chart. Compare it with your chest, waist and hip measurements. Our size guide explains how to measure.

Question 4

How do I order a personalised item?

Accepted Answer

Choose a product, pick your colour and size, then open the design studio on the product page to add text, clipart or your own artwork. When you are happy with the live preview, add it to your basket and check out.

Question 5

Is delivery free?

Accepted Answer

Yes, UK delivery is free on orders over £150.

Question 6

Which brands do you stock?

Accepted Answer

We print on garments from trusted clothing brands. You can filter by brand in each category.

Question 7

Can I change or cancel my order?

Accepted Answer

Because every item is printed to order, please contact us as soon as possible through the help centre. If your order has not gone into production yet, we will do our best to change or cancel it.

Question 8

How is my order sent?

Accepted Answer

We send orders with Royal Mail or Evri by tracked, signed-for delivery, and you receive a tracking link when your order ships.

Question 9

How should I wash printed clothing?

Accepted Answer

Wash inside out at a low temperature, avoid tumble drying and don't iron directly on the print. This keeps the design bright for longer.

Question 10

Which payment methods can I use?

Accepted Answer

You can see the available payment methods at checkout. All payments are processed securely.

Question 11

Can I get my order by a specific date?

Accepted Answer

Tell us before you order through the help centre and we will let you know what is possible.

Question 12

Do you offer bulk or business pricing?

Accepted Answer

Yes. Open a ticket in the Sales & Quotes department with the products, quantities and sizes you need, and we will send you a quote.

Question 13

What file should I send for my logo?

Accepted Answer

A high-resolution PNG with a transparent background, or a vector file (PDF, AI or EPS), gives the sharpest result. If you are unsure, send what you have and we will check it before printing.

Question 14

Can I return a personalised item?

Accepted Answer

Personalised items are made just for you, so they can only be returned if they are faulty. Tell us within 30 days and we will put it right.

Question 15

Can you ship directly to my customers?

Accepted Answer

Yes. With our e-commerce fulfilment service we print and ship your designs straight to your customers.

Question 16

I don't have a design. Can you help?

Accepted Answer

Yes. The design studio has 1,000+ clipart images and 50+ font styles, so you can build a design yourself in minutes. For anything more involved, open a ticket in the Artwork & Design department and our team will help.

Question 17

Can I return an item that isn't personalised?

Accepted Answer

Yes. Unworn, unwashed items without personalisation can be returned within 14 days of delivery.

Question 18

Can I reorder the same design later?

Accepted Answer

Yes. Give us your previous order number when you reorder and we will match the artwork, placement and colours.

Question 19

Will my printed colours match my screen?

Accepted Answer

We print with vivid, durable inks, but every screen shows colour slightly differently, so small variations are normal. If an exact brand colour matters, tell us when you order.

Question 20

My item arrived faulty. What should I do?

Accepted Answer

Open a ticket in the Returns & Faults department within 30 days with your order number and a photo of the problem. We will arrange a replacement or refund.

Question 21

Can I use images I found online?

Accepted Answer

Only if you own them or have permission to use them. You are responsible for making sure your artwork does not break anyone else's copyright or trademarks.

Question 22

How long do refunds take?

Accepted Answer

Once your return is approved we refund you within 14 days.

Can I return a personalised item?

Shop

Help

BACOYO

Can I return a personalised item?

Don't miss out!